Returns Policy

In the rare occurrance that your order has arrived damaged please contact me within 24 hours and I will arrange a replacement as soon as possible. Depending on stock levels I may need to make one to order.

If you have changed your mind and wish to return your item(s) please email me within 14 days of delivery. You are responsible for the cost of return postage. Please pack securely in the original packaging. I will issue a refund for the cost of the item once I have received it in a re-saleable condition.

Gift vouchers are non-refundable

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Workshops

Terms and conditions:
Please understand that I am very generous with sharing my years of knowledge and techniques that I have developed. If you intend to make seed heads or flowers in my style using the techniques I have shown you during the workshop, please be considerate and do not sell your work or run a similar workshop due to copyright. You may use these techniques for making other items in your own style to sell. It's all about finding your own creative voice! If you share work created during my workshop on social media, please mention and tag me @emmagoddenceramics

Cancellations policy:
If you are unable to attend a workshop due to other commitments or illness, please email me as soon as possible so I can try to find someone to fill your place. If I can find a replacement student I can move you to another suitable date. Unfortunately, if you have cancelled within four weeks, I cannot guarantee that we can simply postpone your attendance if I have been unable to find a replacement. Thank you for your understanding.

Workshop gift vouchers are non-refundable, but can be transferred to another person.